Terms and Conditions

Effective Date: 28 June 2026. These Terms and Conditions govern your use of the RoMi Malta website, products, plugins, software, platforms and digital services.

1. About RoMi Malta

RoMi Malta provides digital marketing services, website development, WordPress plugins, business software, AI-powered business solutions, hosting, maintenance, reputation management, partner management, and related digital products and services.

2. Acceptance of Terms

By accessing this website, purchasing a product, subscribing to a service, downloading software, or using any RoMi Malta service, you confirm that you have read, understood and accepted these Terms and Conditions.

If you do not agree with these Terms, you should not use our website, products or services.

3. Products and Services

Our products and services may include, but are not limited to:

• Website development
• Website hosting
• Website maintenance
• SEO and digital marketing services
• WordPress plugins
• Business software and AI-powered tools
• RoMi OS Enterprise
• RoMi Website Builder
• RoMi Reputation Manager
• RoMi Partner Network
• RoMi Prospecting & Growth Audit
• Custom development and consultancy services

We may update, improve, replace or discontinue products or services at any time.

4. Software Licences

Unless otherwise stated in writing, RoMi software, plugins and digital products are licensed, not sold.

• Licences are granted only to the purchaser or authorised client.
• Licence keys must not be shared, resold, transferred or redistributed without written permission.
• Updates and support are provided according to the purchased licence or service plan.
• Unauthorised copying, resale, modification or redistribution is strictly prohibited.

5. Intellectual Property

All software, plugins, source code, graphics, branding, designs, documentation, logos, trademarks, written content and digital assets remain the intellectual property of RoMi Malta unless otherwise agreed in writing.

You may not:

• Copy, resell or redistribute our products without permission.
• Reverse engineer, decompile or attempt to extract source code.
• Remove copyright notices, branding or licence information.
• Sell modified versions of our products without written authorisation.

6. Payments and Subscriptions

Payments must be made according to the agreed quotation, invoice, checkout price, subscription plan or written agreement.

• Prices may be exclusive of VAT or other applicable taxes unless stated otherwise.
• Subscription services may renew automatically until cancelled.
• Failure to pay may result in suspension or termination of services.
• Custom work may require deposits or staged payments.

7. Refund Policy

Digital products, software licences and downloadable items are generally non-refundable once delivered, activated or accessed.

Refund requests for services will be assessed individually, depending on the nature of the work completed, time spent, third-party costs and agreed deliverables.

This does not affect any statutory rights that may apply under Maltese or EU consumer law.

8. Support

Support is provided according to the purchased package, licence or service agreement.

• Standard support is provided during normal business hours.
• Priority support may be available for Professional or Enterprise clients.
• Support does not include unrelated third-party issues unless agreed.
• Custom development, redesigns or major changes may be quoted separately.

9. Updates and Compatibility

Software updates may include security fixes, feature improvements, compatibility updates and performance enhancements.

We aim to maintain compatibility with current versions of WordPress and commonly used tools, but we cannot guarantee compatibility with every theme, plugin, hosting environment or third-party service.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate information and access when required.
• Keeping login details secure.
• Maintaining backups unless backup services are included.
• Reviewing and approving content, designs, settings and deliverables.
• Using our products and services lawfully.

11. Acceptable Use

You agree not to use our website, software or services for:

• Illegal, fraudulent or harmful activity.
• Spam, malware, phishing or unauthorised access.
• Copyright infringement or misuse of third-party content.
• Abusive, misleading, discriminatory or harmful content.
• Any activity that may damage our systems, reputation or other users.

We reserve the right to suspend or terminate access where misuse is identified.

12. Third-Party Services

Our products and services may integrate with third-party platforms such as WordPress, Google, OpenAI, payment gateways, social media platforms, email providers, analytics tools, hosting providers and other APIs.

We are not responsible for outages, pricing changes, technical issues, data loss, policy changes or limitations caused by third-party providers.

13. Website, Hosting and Availability

We aim to provide reliable services, but uninterrupted access cannot be guaranteed. Websites, hosting, software and integrations may occasionally be affected by maintenance, updates, security issues, third-party failures or technical problems.

14. AI-Powered Services

Some RoMi products or services may include AI-powered features, automation, content suggestions, review responses, audits, recommendations or reporting.

AI-generated outputs should be reviewed by the customer before publication or use. RoMi Malta is not responsible for decisions made solely based on automated or AI-generated content.

15. Limitation of Liability

To the maximum extent permitted by law, RoMi Malta shall not be liable for loss of profits, business interruption, loss of data, reputational damage, indirect losses, consequential damages, third-party failures, or issues caused by unauthorised changes made by the customer or third parties.

Our total liability shall not exceed the amount paid by the customer for the relevant service during the preceding twelve months.

16. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. We aim to handle personal data in accordance with applicable data protection laws, including GDPR where applicable.

17. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties unless required by law, necessary to deliver the service, or agreed in writing.

18. Termination

We reserve the right to suspend or terminate access to services, licences or accounts where:

• Terms are breached.
• Payments remain outstanding.
• Illegal or abusive activity is detected.
• Services are misused.
• Continued service delivery is no longer commercially or technically viable.

19. Changes to these Terms

RoMi Malta may update these Terms and Conditions from time to time. The latest version published on this website shall apply.

20. Governing Law

These Terms and Conditions shall be governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the Maltese Courts.

21. Contact

If you have any questions about these Terms and Conditions, please contact us before using our products or services.